Subscriptions FAQs
https://youtu.be/GAv1_PYPH4oWe have many questions asked about how to manage a subscription, so we have put together a "How to" for the most common questions. We hope it helps.
HOW TO CHANGE A DELIVERY DATE FOR SUBSCRIPTIONS
We know from time to time you might want to bring the next delivery forward or push it back a few days. This video will explain how to change the date without interrupting the flow of your subscription.
The example subscription is a 2 week billing cycle, and we want to change the next delivery from 3rd January to the 7th January.
Please take note how after changing the next date, the remaining schedule adjusts to keep the 2 week billing cycle.
1) LOGIN TO YOUR ACCOUNT
First thing is to login to your account, then click 'Manage subscription'.
2) EDIT THE SUBSCRIPTION DETAILS
Click 'See more details to get to the options page'.
3) THE OPTIONS PAGE
This page is where you can:
- Add a product, a one off product or a repeat product added to the subscription.
2. Reschedule your Subscription, change the date of the next shipment and the other scheduled delivery will update and synchronise with your frequency. PLEASE DO NOT USE "SKIP ORDER" TO CHANGE THE DATE OF YOUR NEXT ORDER, USE "RESCHEDULE"
3. Change the frequency from 4 weeks to 6 weeks or whatever suits your requirements, you just need to change it once and all the scheduled shipments will change accordingly.
